Frequently Asked Questions

Yes. You must have an agreement contract in place before moving in.

This is a vital part of the tenancy process, and seals the rental agreement so that you cannot claim against the landlord, for out of pocket expenses or costs, should the tenancy not go ahead for any reason.

It also ensures that Jackson & Co. are protected from similar claims.

Yes. References are a vital part of the whole student letting process and allow us to gain an insight into your credit history, which in turn helps us make our decision relating to your student let.

As well as a standard credit reference check, you will be asked to provide references from:

• Your current Landlord, if you have one
• A previous employer
• The employer that you currently work for

This allows us to see if you are a reliable tenant who will pay on time.

It also opens up to us whether you have damaged previous property, or are likely to lack care and attention when living in the Landlords premises.

We can still accept requests for student lets from you even if you have had previous bad credit history, lets face it the majority of us have financial difficulties as we become or live as a student, however this is at our discretion.

We must outline that it is important that you outline your exact circumstances. Those that mislead us or lie about their history will only have their applications declined.

Just like any ordinary tenancy agreement, we require a deposit that not only secures your let, but protects the residence from any costs relating to damage, breakages or losses caused by the tenants residing there.

The deposit will be used as partial or full payment should any of those occurrences take place, therefore partial or full deposits may not always be refunded at the end of the term should we need to use it to pay for certain things.

Your deposit secures your student tenancy too.

The deposit is payable before you move in and refundable when you move out.

Should any damage, breakage or loss of the property or items contained within it occur, your deposit will be used to pay for it – or to pay towards it.

Your deposit will also be used should you fall back on any rent, for any reason.

Deposits are refunded if the property you live in is taken care of and if you do not owe rent when you leave.

The guarantor, usually a parent or guardian, will sign documents confirming that they will cover rent owed if you do not pay it. They will also be responsible for payments we need to cover for loss, breakages or damages to the property or items contained within it that are not fully covered by your deposit.

You will not be able to let any of our student accommodation unless a guarantor is available.

If you are a full time student, and you have provided the necessary documents as requested, you will not need to pay extra's except (potentially) those detailed below:

• Gas and electricity bills (utilities)
• Water rates
• Council tax (not always applicable)
• Telephone rental and calls
• Contents insurance to protect your belongings

Please note that in shared student accommodation, all of the residents must be in full time education in order to be excluded from paying council tax.

We can help you with this matter and will aim to place you with tenants that are in the same situation as you.

No. The student tenancy agreement outlines that increases in rent can occur during the term of your contract, but strictly outlines by how much they can increase it by.

The agreement cannot be amended by the Landlord or you; this protects you from any surprises and allows you to plan ahead.

If you are ready to speak to us about letting a student room or sharing a house with other students, we will need to see at least two forms of identity from yourself and your chosen guarantor.

We will need to see:

• Utility bill, or
• Mobile phone statement, or
• Current tenancy agreement, or
• Council tax bill

And:

• 1.Driving licence, or
• Passport, or
• 1.Official permission that you are eligible to live as a UK resident (for those who are not a UK resident of the EEU (European Economic Union)

There are generally no other forms of ID needed, however the credit reference agencies may ask us to request further forms of identity.